Data Privacy Act Compliant

PH Super Privacy Policy:
How We Protect Your Personal Data

At PH Super, we handle your personal information with full respect for your privacy rights. This policy explains exactly what data we collect, why we collect it, and how we keep it safe — in plain language that any Pinoy player can understand.

Last updated: June 2025  |  Philippine Data Privacy Act (RA 10173) Compliant

Your privacy matters to us. By using PH Super's platform, you consent to the collection and use of your personal data as described in this Privacy Policy. This policy is aligned with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. If you have questions, contact our Data Protection Officer at privacy@phsuper.click.

1. Overview

PH Super is an online casino and sports betting platform serving players across the Philippines. As the operator of this platform, we act as the Personal Information Controller (PIC) in relation to the personal data you provide when you register, deposit funds, place bets, or interact with our platform in any way.

This Privacy Policy explains our practices around the collection, use, disclosure, storage, and protection of your personal data. We are committed to being transparent about these practices so you can make informed decisions about sharing your information with us.

This policy applies to all data collected through the PH Super website at phsuper.click, our mobile-optimised platform, and any related communications including email, SMS, and live chat support. It does not apply to third-party websites or services that may be linked from our platform — those are governed by their own privacy policies.

Plain language note: We wrote this policy to be as clear and readable as possible — because you deserve to know exactly what happens to your data, not wade through pages of legal text you'll never actually finish reading.

2. Personal Data We Collect

The type of personal data PH Super collects depends on how you interact with our platform. Below is a summary of the categories of data we collect from our members:

Category Examples Required?
Identity Data Full legal name, date of birth, nationality, government ID number Yes (KYC)
Contact Data Philippine mobile number, email address Yes
Financial Data GCash/Maya account number, bank account details, transaction history Yes
Technical Data IP address, device type, browser, operating system, session data Automatic
Usage Data Games played, bets placed, pages visited, feature interactions Automatic
Communications Data Support chat logs, email correspondence, survey responses When applicable
Verification Documents Scanned ID, proof of address, selfie for identity verification For withdrawals

We do not collect sensitive personal information such as religious beliefs, political affiliations, health records, or biometric data beyond what is strictly necessary for identity verification purposes and as permitted under the Data Privacy Act.

3. How We Collect Your Data

PH Super collects personal data through the following channels:

3.1 Directly from You

  • When you register an account on PH Super and complete your profile.
  • When you submit identity verification documents for KYC compliance.
  • When you make deposits, place bets, or request withdrawals.
  • When you contact our customer support team via live chat or email.
  • When you respond to surveys or participate in promotions.

3.2 Automatically

  • Through cookies and similar tracking technologies when you browse our platform.
  • Through your device and browser as standard web server logs.
  • Through our games and betting platform as part of normal system operations.

3.3 From Third Parties

  • From payment processors (GCash, Maya, InstaPay/PESONet) to verify transaction status.
  • From identity verification service providers during KYC processes.
  • From fraud prevention and AML (Anti-Money Laundering) compliance services.

4. Why We Use Your Personal Data

PH Super uses your personal data only for legitimate, specified purposes. We do not use your data in ways that are incompatible with those purposes. Here is why we process each type of data:

  • Account Registration & Management: To create and maintain your player account, verify your identity, and provide access to our platform.
  • Payment Processing: To process deposits and withdrawals securely through your chosen Filipino payment method.
  • KYC & Regulatory Compliance: To verify your age and identity as required by Philippine gaming regulations and AML obligations.
  • Customer Support: To respond to your inquiries, resolve disputes, and improve our support quality.
  • Platform Improvement: To analyse usage patterns and improve the games, features, and overall experience on PH Super.
  • Fraud Prevention & Security: To detect and prevent unauthorised access, fraud, money laundering, and other illegal activities.
  • Responsible Gaming: To monitor gambling patterns and reach out proactively when we identify signs of problem gambling behaviour.
  • Communications: To send you transactional notifications (deposits, withdrawals, security alerts) and, where you have opted in, promotional offers.
Marketing opt-out: If you have previously opted in to promotional communications but no longer wish to receive them, you can unsubscribe at any time through your account settings or by contacting our support team. Transactional notifications (deposits, withdrawals, security alerts) cannot be disabled as they are necessary for account security.

5. Sharing Your Personal Data

PH Super does not sell your personal data to third parties under any circumstances. We share your data only where necessary and with appropriate safeguards in place. The categories of third parties we may share data with include:

  • Payment Processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, and Visa/Mastercard networks — to process your financial transactions.
  • Identity Verification Providers: Third-party KYC and AML compliance services authorised to process identity data on our behalf.
  • Regulatory Authorities: Philippine gaming regulators and law enforcement agencies where disclosure is required by law or court order.
  • Technology Providers: Cloud hosting, cybersecurity, and platform infrastructure providers operating under strict data processing agreements.
  • Game Providers: Game software providers (such as JILI and other certified operators) receive only the minimum data required for gameplay and technical support.

All third parties that process personal data on our behalf are bound by Data Sharing Agreements or Data Processing Agreements that require them to protect your data and use it only for the purposes we specify. They are not permitted to use your data for their own marketing or other purposes.

6. Cookies & Tracking Technologies

PH Super uses cookies and similar technologies (such as web beacons and local storage) to make our platform function properly and to understand how it is being used. Here is a breakdown of the types of cookies we use:

6.1 Essential Cookies

These cookies are strictly necessary for the platform to work. They enable you to log in, maintain your session, and navigate the site securely. You cannot opt out of essential cookies while continuing to use the platform.

6.2 Functional Cookies

These cookies remember your preferences — such as your preferred language settings and last visited game category — so your experience feels more personalised on your next visit.

6.3 Analytical Cookies

We use analytical tools to understand aggregate usage patterns across our platform — such as which games are most popular and where players spend the most time. This data is anonymised and used solely to improve PH Super's features and content.

You can control cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from using the platform but may affect certain features. For detailed cookie management instructions, refer to your browser's help documentation.

7. Data Retention

PH Super retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Philippine law and regulatory obligations.

  • Active accounts: Data is retained for the duration of your account and for a minimum of 5 years after account closure, in line with gaming regulatory requirements.
  • Financial transaction records: Retained for a minimum of 5 years for AML compliance and financial audit purposes.
  • KYC documents: Retained for 5 years after the end of the business relationship.
  • Customer support records: Retained for 3 years after the last interaction.
  • Cookies and session data: Session cookies expire when you close your browser. Persistent cookies expire as specified in each cookie's settings.

When data is no longer required and retention periods have expired, we securely delete or anonymise it in line with our internal data disposal procedures.

8. Security Measures

PH Super applies industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and our servers.
  • Encryption of sensitive data fields (including financial details and ID numbers) at rest.
  • Role-based access controls ensuring that only authorised staff can access personal data.
  • Regular security audits, vulnerability assessments, and penetration testing.
  • Multi-factor authentication for internal staff accessing sensitive systems.
  • Incident response procedures with mandatory breach notification to the National Privacy Commission (NPC) within 72 hours of discovering a data breach.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, enable two-factor authentication if available, and never share your login credentials with anyone.

Security tip for Pinoy players: PH Super will never ask for your password via SMS, email, or live chat. If anyone claiming to be from PH Super asks for your password, report it to us immediately at security@phsuper.click.

9. Your Privacy Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights as a data subject. PH Super is committed to honouring these rights promptly and without unnecessary barriers:

Right to Access

Request a copy of all personal data we hold about you, including how it is being used.

Right to Correction

Request correction of inaccurate or incomplete personal data on your account.

Right to Erasure

Request deletion of your personal data, subject to legal retention obligations.

Right to Object

Object to specific processing activities, including direct marketing communications.

Right to Data Portability

Receive a copy of your data in a structured, machine-readable format.

Right to Complain

Lodge a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.

To exercise any of these rights, contact our Data Protection Officer at privacy@phsuper.click. We will respond to all verified requests within 15 business days as required by the Data Privacy Act's Implementing Rules and Regulations.

10. Protection of Minors

PH Super's platform is strictly for individuals aged 21 years and above. We do not knowingly collect or process personal data of minors. Our registration process includes date-of-birth verification, and we require government-issued ID verification before processing any withdrawal.

If we discover that a minor has registered on our platform or provided personal data without parental consent, we will immediately suspend the account, delete the associated personal data, and report the matter to appropriate authorities if required. If you believe a minor has created an account on PH Super, please notify us immediately at privacy@phsuper.click.

11. Contact Our Data Protection Officer

PH Super has appointed a Data Protection Officer (DPO) as required under the Philippine Data Privacy Act. Our DPO is responsible for overseeing our data protection strategy, ensuring compliance with RA 10173, and handling all privacy-related inquiries and requests.

You can reach our Data Protection Officer through the following channels:

  • Email: privacy@phsuper.click
  • General Support: support@phsuper.click
  • Response Time: Within 15 business days for formal privacy requests; within 48 hours for urgent security concerns.

For complaints that cannot be resolved directly with PH Super, you have the right to escalate your concern to the National Privacy Commission (NPC) of the Philippines, which oversees the enforcement of the Data Privacy Act.

12. Updates to This Privacy Policy

PH Super may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. When we make material changes, we will notify registered members via email or an in-platform notification at least 7 days before the updated policy takes effect.

The date of the most recent revision will always be displayed at the top of this page. We encourage you to review this policy periodically so you stay informed about how we protect your personal data. Continued use of PH Super after the effective date of an updated Privacy Policy constitutes your acceptance of the changes.

Got questions about your data? We're here to help — no long wait times, no confusing automated responses. Email privacy@phsuper.click and a real member of our team will get back to you promptly.

How PH Super Protects Your Data

Six ways we put your privacy and security first — every single day.

RA 10173 Compliant

Our privacy practices fully align with the Philippine Data Privacy Act of 2012 and its Implementing Rules. We are registered with the National Privacy Commission (NPC).

End-to-End Encryption

All data transmitted between your device and PH Super's servers is protected by SSL/TLS encryption — the same standard used by major Philippine banks.

Dedicated DPO

PH Super has an appointed Data Protection Officer who handles all privacy requests, complaints, and breach notifications — as required by Philippine law.

No Data Selling

We do not sell, rent, or trade your personal information to third parties for marketing or commercial purposes — full stop. Your data stays in our hands.

You Control Your Data

Access, correct, or request deletion of your personal data at any time. Our DPO responds to all valid data subject requests within 15 business days.

Breach Notification

In the unlikely event of a data breach, we notify affected members and the NPC within 72 hours — no hiding, no delays, full transparency from us.

Play on PH Super With Confidence

Your data is protected, your winnings are real, and your withdrawals are fast. Join tens of thousands of Filipino players who trust PH Super every day — register for free and start playing now.